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Like everyone, we enjoy getting mail, especially now. Holiday cards and mail-order catalogs signal that Christmas will soon be here, and even in our present condition that remains a very good thing.

Imagine our surprise when we opened a letter from FEMA on Thursday that stated:

Maria_russell_house

Hurricane Katrina's impact on Maria Russell's home is shown in an image taken before (left) and after the devastating storm.

“The Federal Emergency Management Agency (FEMA) and the State of Mississippi have reviewed your request for disaster assistance. Listed below is our decision regarding your request. This initial determination will not preclude you from receiving future assistance.

Determination: IID- Ineligible – Insufficient Damage

Total Grant Amount: $0.00."

Ineligible because of insufficient damage? Insufficient damage? Let me get this right: Our house was completely wiped out and we have insufficient damage?

Well, one thing is for sure: This hurricane has provided an infinite amount of log fodder. And this particular subject has both incensed and inspired me.

The attitude of always giving others the benefit of the doubt was instilled in me at a very young age, and so I forced myself to continue reading the information that followed:

“Please refer to “HELP AFTER A DISASTER,” the FEMA Applicant’s Guide, which was mailed to you after you applied for assistance. The section entitled “If You Are/Are Not Eligible for Help” (pages 6-9) explains the reasons which support our decision.”

So I did. I learned that “there was not enough damage to your home or property for you to qualify for this program.”

'Inconceivable'

This is incomprehensible! It is inconceivable that our loss was viewed that way. We needed more information.

Dave telephoned FEMA Friday morning and was told that our inspector, who had been sent to investigate our claim, had made an error and that we would have to initiate the entire process all over again. The rep on the other end of the line seemed indifferent to our situation. Suffice it to say that the level of our frustration has definitely surpassed being more than just a minor inconvenience. It has been more than three months since Katrina; is there really this much ineptness at the government level?

Indefatigable, Dave searched for the phone number of our inspector and called him. He said that, no, he had filled out the paperwork correctly, but that for some reason the intake computer was inadvertently processing everyone’s form incorrectly. Is this incredible, or what? Obviously, this is not an isolated incident. How many people are being, for lack of a better word, screwed?

If we had an exorbitant income or had submitted an incomplete application or had been inconsistent in our record-keeping, we might chalk this experience up to being something that tests our integrity. But what we are asking for is not inappropriate.

We hope that someone can give us some insight as to why we are incapable of collecting disaster assistance. We have no home, and yet we instinctively feel obligated to pay the mortgage each month. We are honest people with the incentive to play by the rules. Is there anyone out there who can justify the incompetence? Obviously I was inclined to have some fun while writing this, but the question remains.

Hopefully I will be able to include the answer in my next Citizen’s Diary post.

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475 COMMENTS

We all can talk about this but here are real people who are living this and what makes me angry is that there is no retribution for them or accountaibility by any official.

Why when this happens, where does one turn to????

FEMA stands for stonewalling; the government is famous for that in all areas.

I THINK THAT IS HORRIBLE WHAT FEMA IS DOING. I WENT THROUGH HURRICANE CHARLEY AND NOBODY DID ANYTHING TO HELP ME. MY FAMILY AND I HELPED OURSELVES. BETWEEN FEMA AND THE RED CROSS I DON'T KNOW WHO WAS WORSE.

THERE ISN'T A DAY SINCE THE DAY AFTER ELECTIONS, THAT I AM NOT SORRY I VOTED FOR GEORGE BUSH!. MAY GOD BE WITH YOU!

Bureaucratic incompetency has nothing to do with either political party...FEMA has an established track record of this kind of performance regardless of the party of the President. Perseverance is the key now and it always has been.

This is a disheartening example of the work of government employees. The same kind of work ethic frustrates us at the DMV, public schools, IRS, etc..
Civil servants forget about the service part of the job description, but enjoy job protection, benefits, and a good retirement. This situation can't be blamed on a particular administration. It's been this way for my 65 years, and probably forever.

And the screaming meemies of all this is that creepy "Brownie, you're doing a heckuva job" is starting his OWN company based on his experience at FEMA!! Only in America!!

The magnitude of your loss and many in the region is staggering. In regards to government relief, what you are experiancing is government at it best. This is not a Republician or Democrat issue (although many like to blame a specific party). It is government....period. The bigger the government, the larger the wheel, and the larger the wheel the slower it turns and the longer it takes. The Federal Government is the biggst and it runs on millions of rules and forms, more than any other. Your need is your home, the person "helping" you is in Washington. They can not see the damage, can not smell the mold, can not feel the night chill, or really care to....caring is not part of there job. Your case is one of tens of thousands, you are put in line like a chess pawn. If Americams want real help, then we need to stop asking the Federal Government to be our parents, make the Federal government smaller, we need to seek lower federal taxes, we need to invest (or raise taxes if you must) in our community and state. Then give the state the ability and power to respond and vote in leaders with real vision and leadership skills (the opposite of Blanco et al in LA). Then the solutions to local problems are within the reach of the citizens, not at the end of a "machine" in DC.

I also received that letter from FEMA. I lived in Slidell, LA and every home on my street was flooded. I called FEMA and they stated that since I had flood insurance that they could not qualify me for any assistance until all flood insurance transactions were completed and to continue with the filing process. I have completed the process and have not received any assistance as of today. I also am having a hard time trusting in our government since the issue of that letter. Even though my letter stated I had insufficient damage (my flood insurance adjuster marked the water level in my house at 23 inches) they have contacted me to see if I would like a FEMA trailer. Since I have relocated, I turned the offer down hoping that someone else in need will receive it. So maybe there is still hope. Keep your head up, their are a lot of people praying for you. God Bless you, I will add you to my prayer list of family and friends still struggling.

Why does anything the government does surprise you? The president has no clue of what ids taking place. He is being told everything is moving along accordingly to plan, reminds you of Iran and Irag doesn't (Mission Accomplished). If, you look back in our history too the Great Chicago Fire, you will see FIVE (5) weeks not monyhs are the fire 20,000 homes were being built. New orleans is not really yet fit to live in. But I bet if you look we have spent 100
's of millions with little to show forit. Another large storm will leave the city in the same mess.

FEMA Employees are telling their friends that they are being told to "hold the line" and keep payments down to 15% or eligible claims. They are being told that most claims are fraudulent anyway, so no one is really getting hurt.

The ineptness of the Federal government, State governments, and City governments have absolutely nothing to do with the Bush Administration. Can anyone say, with a straight face, that the Federal government was EVER adept at anything (besides spending our money!) before Bush was in office? What happened on the Mississippi Gulf Coast had absolutely nothing to do with politics...let's try and keep it that way!

"The intake computer was processing claims wrongly" Computers do not do anything humans don't tell them to do. When does buck passing stop and humans take responsibility for their own mistakes. I thought when Brown was relieved things were supposed to be better. Guess not.

Your story just made me furious. Not only were you treated in an offhanded way, but then the people you called didn't really care. Ho-hum, another flood vicitm pestering us. I cna't stand it! Good luck - - I do hope you get some satisfaction soon.
Hildy, Pennsylvania

I think before attacking the government (which I do not believe is in the right still) people should get after the people who is getting and taking up the assistance that don't need it. Like the real estate agent who had enough money to build a new home and new business without taking out a mortgage but yet had a FEMA issued trailer to live in and work out of just because she wanted to feel what others where going through. She was going to see those people in a jaguar. Those kind of people are keeping people like the one in this article from getting what they need.

Sadly, there will be no further accountability until Bush is out of office. They have lost the war, they will lose (have already lost) the presidency, both houses of congress and the trust of America and the rest of the planet. They will spend the next 3 years issuing appointments, pardons and lining their pockets with everything they can squeeze out of the system.

I think before attacking the government (which I do not believe is in the right still) people should get after the people who is getting and taking up the assistance that don't need it. Like the real estate agent who had enough money to build a new home and new business without taking out a mortgage but yet had a FEMA issued trailer to live in and work out of just because she wanted to feel what others where going through. She was going to see those people in a jaguar. Those kind of people are keeping people like the one in this article from getting what they need.

This is an example of Bureaucratic Nonsensense at its fines.

No one should be suprised by this. And I wish it was as simple as blaming Bush. It goes beyond the republicans and the democrats. The Government is to big.It is filled with political hacks. People who get their jobs because of who they know not what they know. Any professionals that are left in Gov't. service are either disheartened or have gone over to the "Dark Side". Katrina was a lesson we can all learn from. If you are expecting the government to take care you, You are in for a long wait, unless you 'know someone'

We have the best government money can buy... but evidently you don't have enough to buy very much of their attention. Too bad you're not a senator, a poor airline company or a sad oil company with mega-buck lobby firms working on your behalf.

There are families in the Baltimore area that are still dealing with FEMA red tape, two years after the storm. I'm not surprised by anything I hear about FEMA.

I think the problem is no one (at Fema) is going to be held accountable for anything they do or don't do. There will always be excuses given as to why this or that happened or didn't happen. Many people do not consider the consequences of their actions and who it may hurt or cause more work for. It's just "a job".
Why isn't someone monitoring what the computer is sending out so the junk like this doesn't get out.
Sorry I couldn't offer a solution or fix the problem but good luck to you and your future. You and everyone else are being prayed for every day by many.

What happend to utilizing digital photo's of the damage incurred to the homes of Katrina's victems, it would be an instant indication of the condition and not totally relay on reports. A picture is worth a thousand words, in this case might expedite a report and get something done. Just a thought for FEMA, since they can't read maybe they can SEE.!!!

WE JUST GOT THE SAME LETTER, FOR DAMAGE DONE BY WILMA

It's all just a conspiracy anyway. The Government, medical system, all of it. You'll probably get what you need in the end, but it will take years off your life in frustration. And the thing that's actually sort of funny, the people in those jobs are just people. You'd think they'd care just a little bit, since it COULD be them needing help. Good luck.

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Federal Emergency Muckup Agency Federal Emergency Muckup Agency Katrina is fading away in the minds of most of us, but many of those affected aren't seeing much relief. Here's a lady named Maria Russell who's been blogging about it on MSNBC: That's a picture...

Posted on Dec 6, 2005 7:12:06 AM at: Advice Goddess Blog

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