Of the dozens of building contractors punished by the state of Mississippi for preying on victims of Hurricane Katrina, one stands out from the crowd of mostly small-time, fly-by-night operators: Call Henry, a Florida-based firm with hundreds of employees that each year earns tens of millions of dollars from contracts with the Department of Defense, NASA and the Environmental Protection Agency.
The company boasts on its Web site about its rosy prospects for new federal business. But at the same time, it has closed up shop in the hurricane zone and is ignoring customers there who say that their homes are falling apart after Call Henry repaired or rebuilt them. The state Attorney General's Office is considering launching a criminal investigation against the firm. And the company is appealing a $10,000 fine that the Mississippi State Board of Contractors levied after finding that Call Henry exhibited “gross negligence or misconduct” in its contracting business.
“They shafted people right and left,” said a sobbing Mary Bobbitt of Waveland, Miss., who hired Call Henry to fix her three-bedroom, one-bath ranch-style home after it was inundated by Katrina’s deadly flood tide. “They came in from Florida thinking they could make a whole bunch of money and then they left. They just left us.”
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This story just makes me sick, the nerve of these companies taking advantage of people struggeling with a destroyed and devastating situation. I hope these companies get what they deserve. I think they should pay back all the money and than some, call it a donation of good will, which they obviously have none. I think they should also have their contracts with the government ripped up! Why should they make millions of dollars a year while other people are suffering and they are taking advantage of them, it's just sick!
Sharlene CT (Sent Mar 21, 2008 3:02:27 PM)
This is outrageous and unbelieveable. But of course, the Federal Government is still using these guys. I can't believe that while the state won't grant these guys a license the Federal Government can still use them!
How shameful - just another example of people taking advantage of others rather than coming together and working things through.
I wish Falgout all the success in the world on getting these guys!
K (Sent Mar 21, 2008 3:51:53 PM)
Sad as this may be, more often than not, the buyer got exactly what they paid for. Consumers generally take that all important lowest bid and then complain about that wicked ole contractor. Would you really buy steaks for $1.29/lb when most places are charging $6.99/lb? Yet, the low bid is most often the successful sell. Remember the old adage, "If it seems too good to be true, it probably is." Surely, even inexperienced people would have recognized the quality of at least some of the work while it was under construction, if they had looked. Don't get me wrong, there are some really bad contractors, but not nearly as many as these type of stories would have you believe. Do your homework before you sign someone up to do the work.
GDO (Sent Mar 21, 2008 4:32:53 PM)
For the future use small decent and knowledgable contractors, who are hands on, on the job, with whom you can speak every day at your house, and resolve your problems. Find and use hard working people directly. Avoid the big add's and websites, publicity with word's like "FREE".....there you can already recognice it's trap to come. You need to do your research better, and learn to listen to your instincts, and before you sign a big contract observe first a smal asigned job for a couple of days to see how it evolves. Only if you like it than you continue.
Claudio , Malibu, CA (Sent Mar 21, 2008 4:37:16 PM)
I can sympathize in a small way with these folks. Just three months after my father unexpectedly died, we were fleeced by a plumbing company that capitalized on another more famous chain's name. They were the most highly advertised and had a fleet of vans (which turned out to be just incompetent local subcontractors allowed to use their logo), promising quality work, 'electronic leak detection', and immediate service. They charged $3,000 worth of labor(we had to supply the fixtures, and do the flooring, painting and drywall repair ourselves as it wasn't included) to gut our only bathroom because they said the tub was cracked (we found after they cut it out with a saw that it was not). After they installed the new fixtures incorrectly (they didn't even follow the manufacturer's directions), still failing to fix the leak, we had to pull everything out and reinstall it all...and we found the leak ourselves...a 3" piece of copper tubing and 30 minutes work. They never even looked for the leak. We were over a month with no working bath/shower for a family of four, they never sent the same workers, the ones they sent would arrive, do nothing and then leave on same lame excuse and take several days to send someone back. We found later that they had a horrible reputation, yet they continue to thrive because of their aggressive advertising. Their PR guy said they 'would make things right' with us and promised refunds, but all they ever sent was a coupon for the next job and stopped answering our calls. Already dealing with the grief from the loss of a loved one, we all had that powerless, violated feeling to deal with as well. But that's insignficant in comparison to what people deal with post-Katrina. I can only imagine what it must be like to have that level of frustration magnifide...to lose everything you own to an act of nature and have someone come in and prey on your tragedy like that is just reprehensible. We had no functional bathroom for over a month, yet these poor people have had no safe home for going on two years now. My boyfriends' dad is a building contractor and I know there are good ones like him out there, but shysters like this Call Henry give their whole profession a bad name.
Pam, Huntsville, AL (Sent Mar 21, 2008 4:38:48 PM)
$10,000 fine,great. The state should also be held liable for not investigating these complaints.Where was the oversite by the state?
Bill Ct (Sent Mar 21, 2008 5:09:35 PM)
My sister in New Orleans got shafted by her contractor also. It is so sad. All these people cared about is making a quick buck.
Margaret San Antonio,Texas (Sent Mar 21, 2008 5:12:43 PM)
Reading about this just makes me angry. I know there is so much yet to be done and when you read about things like this it just makes you want to go and help these families all the more. My husband's family lives in Gulfport. We've been to the gulf coast 4 or 5 times to work and have taken several others with us to work down there. We have people who are still wanting to go with us. Everytime we go down makes me want to be able to just stay and help. I don't know what makes people tick that do the things like this company has done to the families that have already had one of the most devastating events in history happen to them. I hope that justice is given and these people who've filed suit win. We had many people come up to us when we'd be working down there and say they just don't understand how people like us give up a vacation and come down and help people they don't know. Others told us that they didn't know where they'd be if it hadn't been for the volunteers and thanked us so much for coming and not forgetting them. The important thing is to not forget them and to keep sending down volunteers. they make a HUGE difference!
Marcia, IN (Sent Mar 21, 2008 5:16:58 PM)
The Govenor of Mississippi should be standing on the top platform of a gallows, with rope in hand, and loudly proclaim " CALL HENRY!".
Merlin, ,TN (Sent Mar 21, 2008 5:24:41 PM)
Why does the Govt. make things so hard. Just put the old crook and the family he has behing bars! There is ample evidence of his crooked ways, yet nothing really serious is being done to put him behind bars! Do you think fining him $10,000 is going to make him loose any sleep? He made that several 100 times over with the people he swindled. Wow what a screwed up criminal system we have. All of this is the fault of the Govt. and it also maybe our fault, because we just see these kind of things happening, or we read about them but we do nothing. Oh well.
Jesse (Sent Mar 21, 2008 5:40:00 PM)
As residents of Waveland, Ms. whose house had water into the ceiling of the first floor, my heart bleeds for these people and I would like to see Call Henry tarred and feathered first THEN put i jail for a very long time. There were and still are a lot of sharks down here scamming money from people but the situation is improving.
My wife and I jumped at he chance to hire someone who could "get right on it" and got a job done that was sloppy at best. The problem was that if we had waited to get a "good" contractor to perform the work, we'd still be breathing formadahyde in a FEMA trailer. We are gradually getting the shoddy work redone as we can but happily living at home again. I hope they give this guy Henry major jail time.
Pat Murphy, Waveland, Ms. (Sent Mar 21, 2008 6:47:22 PM)
oh my God what a sick person this is , How is the world could you do this to people in there time of need? I hope you bussiness goes under you toke from these people and now you wont nothing to do with them , REMEMBER WHAT COMES AROUND GOES AROUND , in todays world all I see is people stealing from people in need, someone needs to go after this company and put a end to them . I live in florida have all my
life and this person give us good people a bad name . I hope all these familes get there money back and there homes fixed Asap , I am truly sorry this happened to them .
Lisa , Florida (Sent Mar 21, 2008 7:00:49 PM)
bring back the old days of tar and feathering for bunkos like this!
Pete Maka Lihue, Kauai (Sent Mar 21, 2008 7:41:38 PM)
This is how the government protects its citizens. I was in Waveland six months after Katrina to help where I could. During my three months there I met so many people who were there to make as much money as they could, many not delivering on their contracts. From my understanding this happens in many disaster zones. The ten thousand dollar fine is letting the contractors off easy. The government needs to strenghten and enforce laws to protect those trying to rebuild. It is a sad state of humanity to allow this type of crime to occur.
Mohay Rix, California (Sent Mar 21, 2008 7:54:19 PM)
Great story and I'm glad you brought it to light! My construction company filed a mega pile of paperwork trying to help with the Katrina rebuilding to no avail. We pride ourselves with top notch workmanship at very reasonable prices and no one would even bother to call us. At the cost of sounding like a sales person here, we really would have done a great job for these people but all of the jobs seemed to go to "buddies" or "friends" of the Bush administration. It's really just a shame how some people wanted the work, some people wanted some quality work done and the government just haphazardly shoveled out millions of dollars without doing their due diligence.
Marc Goodfield, IL. (Sent Mar 21, 2008 8:32:04 PM)
God will exact vengeance on them. Every one of them. It doesnt pay to be a thief or liar. Short term gain will only bring long term sorrow. How these guys can look in the mirror is beyond me. Pray for them because they need it. I am a contractor and I survive by treating people right. Its the only way!
TDA, Detroit MI (Sent Mar 21, 2008 10:53:42 PM)
Thank g-d our country is going in the crapper because after it is all done and said there will be a price and it will be in spades. I assume We The People, means that at some point we will take this country back from the ruinous hole of depravity and ill gotten gains and rebuild this country for the people and not the bottom feeders.
T. Morlan (Sent Mar 22, 2008 12:03:36 AM)
Find out which politicians this company bankrolled and start investigating them, Dollar Bill can't be the only scum bag floating in those backwaters.
Jim Bailey, Cripple Creek CO (Sent Mar 22, 2008 12:44:44 AM)
the feds are again to blame for the fleecing of America.they do not investigate any contractors who they hire and when reports come to their attention they do nothing to stop them from being awarded new contracts.So if you want to get a pass get a government contract
Dennis Crosby Margate Fl. (Sent Mar 22, 2008 7:09:03 AM)
The governor of Mississippi is not, nor will be on the side of the middle class in this state. He is all for the rich (notice he backed the sending home rebuilding funds to the revitalize the big-business fund. Just another example of regular people having NO recourse when it comes to being screwed!
Jimbo,Minneapolis,Mn (Sent Mar 22, 2008 9:41:01 AM)
Because "Call Henry Inc" is a Floridian Corporation since 1990, Henry Foster, an officer, will not be personally liable for any financial losses that have resulted. Call Henry Inc registered as a Foreign corporation in both Mississippi and Louisiana on 10/17/2005, but has requested withdrawal from Louisiana.
I do not understand why the FBI and DHS have not been involved in bringing in federal criminal charges. By crossing state lines, taking FEMA monies, etc, this should easily be investigated as a federal offense. Since Henry Foster himself came into Mississippi for the sale, Foster should be charged with crossing state lines to commit fraud.
With the NASA program coming to an end, expect Call Henry Inc to file bankruptcy in the near future. Action needs to be taken quickly.
Jill G, Orlando FL (Sent Mar 22, 2008 9:44:00 AM)
Speaking as a FORMER small contractor, the people, insurance companies and state governments affected by the hurricane Katrina disaster got EXACTLY what they deserved! All of those people looked at the money that the insurance companies and FEDERAL and STATE governments were giving to them and then turned around and attempted to DEFRAUD the insurance and government by hiring the lowest bidder to fix up their homes so that they could keep all that, significant, extra money in their own pockets. If you hire the lowest bidder for a job you are going to get the LOWEST quality work. The lowest bidders are able to bid low because they pay low wages. You do NOT get qualified people to work for you by paying low wages. In general, in the construction contracting field, the VAST MAJORITY of workers on any given jobsite are ILLEGAL immigrants who have NO SKILLS in the job that they are doing. I have NO sympathy for these people at all. They ALL got EXACTLY what they paid for.
It is because of the lowest bidder mentality in America that I left the construction contracting field and moved on to a more relaxing job where I ACTUALLY have money left over at the end of the month for myself. In America today ONLY the WORST contractors can make any money. The contractors who play by the rules and abide by the laws are unable to win the bids that would keep them in business. So, the next time you hire the lowest bidder and provide incentive and money to fund illegal immigration, look in the mirror and complain to yourself. Those of us who have the knowledge, experiance and ability who abide by the rules and laws cost a bit more than the lowest bidder.
David Opsahl, Randolph, Kansas (Sent Mar 22, 2008 1:39:09 PM)
The fact the anybody is surprised that this would happen is deluded. Our own govt. has botched this whole disaster since the beginning, and everyone forgets with time except for the people who first hand experienced this tragedy. It is a sad world we live in when we are more focused on helping anybody in a different country rather than our own citizens, it is disgusting for me to see it happen but it does.
jon horicon, wi (Sent Mar 22, 2008 4:44:51 PM)
I worked for this company and think they are wonderful. I'm not aware of what they did in Louisiana but while I worked for them, I never saw any signs of inappropriateness in their business dealings.
Vivian Brown, Los Angeles, CA (Sent Mar 23, 2008 2:55:39 AM)
Ten-to-one, Call Henry will receive a Meritorius Service award from the federal government before all this is over.
John Hough, Stroudsburg, PA (Sent Mar 23, 2008 5:51:12 AM)
Another chapter in the saga of Crony-ism. Now it's time for Call Henry to relocate offshore a la KBR. November can't get here soon enough!
Steve S (Sent Mar 23, 2008 9:24:15 AM)
For every bad contractor there are hundreds of good contractors who need the work and are listed with FEMA who never get a chance.
Call Henry obviously has some patron Saint connection crony that has helped him to get government contracts lending the company credibility in the process.
This type of contractor is the new breed of Carpet Bagger.
At the same time homeowners should have performed their due diligents before hiring Call Henry not afterwards.
Even if the victims win in court it will be very difficult for them to collect the award.
There are of course Carpet Bagger Attorneys as well that are willing to sell hope.
From the descriptions given of the subcontractors in the story it seems like they were found behind bars to begin with, drinking bars.
To be fair there are also homeowners that work scams on contractors as well or work with the contractor to pocket damages and accept less quality.
Some homeowners want the home fixed just enough to cover up the visual problems so that they can dump the home on some other unsuspecting party.
E J Harrisburg PA (Sent Mar 23, 2008 9:53:44 AM)
This is perfect example of the republican trickle down economics
When the top dogs are ripping the country off the rest of the like minded follow.
Tammy OR OR (Sent Mar 24, 2008 11:16:12 AM)
No one will go to jail, no one will have to pay, except of course the poor home owners who lost everything! Typical government screwup.
Randy (Sent Mar 24, 2008 11:59:07 AM)
Having knowledge of the contract Call Henry has with NASA I can say that thier work is the same across the board it seems. I am not suprised in the least to hear of this news out of the Gulf region. The supervisors with the company as well as the ownership couldn't care less about the quality of work performed, only profit. A typical cut and run outfit that leaves its clients and employees high and dry.(except when there's a flood)
Steve,Cleveland,Oh (Sent Mar 24, 2008 5:04:08 PM)
Marc said, "We really would have done a great job for these people but all of the jobs seemed to go to "buddies" or "friends" of the Bush administration."
(Marc) This is why you did not get any work - it is because your either an idiot or uninformed. The Bush administration does NOT control everything in this country. The same problems will be present when Obama or Mr(s) Clinton occupies the space in a year.
The bottom line here is you or your company did not invest in the time and effort to get to Mississippi or any other Katrina ravished area. If you would have went down there and filed the paperwork locally (i.e. business license, Insurance, etc.) you would have had the opportunity to at least SELL your company to these individuals who were taken care of by a sham artist.
In each case it was the homeowner who "picked" Call Henry - the pickings probably were very slim, but the bottom line is that they were taken in by this guy.... not the President or his "Posse". It is no solace for these homeowners now, but eventually, if these allegations are true, Call Henry will have to explain this to someone in the justice system.
I am in this industry, I am in it to make an honest living AND be a safe haven for individuals from the few sharks that are always out their preying on people. Moreover, local contractors are usually reputable, because we live in that area - if we are not on the "level", we would not last long... But in these outstanding situations it is inevitable that those affected will have to be even more diligent in their dealings with outside companies.
One last note folks - If sub-contractors are not used, the price of your repair job goes up 25-50% immediately. Why? Because of an entitlement system designed for the few, but misappropriated by the many... It is our workers compensation system. So if you have a $10,000 roof that is NOT sub-contracted to QUALITY sub contractors - you will pay around $15K for the exact same roof...
My roofing sub-contractor (I believe) is one of the best in the country - I have tried dozens, fired most, but kept him as my "top" sub-contracted roofing crew... This is what is supposed to happen - I (the general contracting company) weed out the uneducated and poor sub-contractors and keep and pay handsomely the ones that do an outstanding job.
This process saves everyone thousands of dollars in premiums and still provides a quality product. If this methodology gets removed by overzealous individuals who do not understand or work in the industry - Everyone can just double or triple their premiums across the board.
Bottom line everyone is - pay double due diligence on anyone you hire. Pay them S L O W L Y as each phase is completed/inspected/finalized. It is your project, you control the money - in our capitalist society that is a pretty good motivator for Call Henry or any other company to make sure the job is done right the first time.....
It seems to me, at least based on this article, Call Henry fired no one - and kept spending good money for bad work... Trust me when I say that even the bad labor was not free, nor was the materials that these seemingly unskilled laborers used.
Remember, sub-contractors are often used in many industries. From ship building, defense contracts, educational initiatives, lawn care, etc.. It is in our financial best interest to use them wisely…..
I do not MAKE THE RULES, but I do have to live with them....
D.S, Hopkinsville, Kentucky (Sent Mar 25, 2008 11:31:19 PM)
This is just the type of America that MUST END!!! We all can stop this. I AM SO ANGERED! They Knew the fines that they'd face before they entered Miss.,Because the people of Miss., would never do you as wrong, they are honest and trusting. We must hold our Government Responsible for allowng this company to continue to exist-Mississippi must raise their fines accordingly (to equal the amount, double and triple for each time these people changed crews). And they call themselvs Americans? Can't we FLOOD THEIR OFFICE W/E-MAILS? SO THEY CAN'T COMMIT CRIME TO ANOTHER OF US? HOW LONG ARE WE GONNA LET THIS HAPPEN to other innocent struggling people? These people have already weathered the storms and devastation of Katrina. SEEMS LIKE a GOV'T CONSPIRACY to me.It keeps happening. THINK about it. They let those people die in New Orleans. Now the people of Arkansas and Missouri are in floods. They need to be forwarned and told DON'T CALL HENRY!
r zarif (Sent Mar 26, 2008 12:16:56 AM)
Claudio from Malibu says:
For the future use small decent and knowledgable contractors, who are hands on, on the job, with whom you can speak every day at your house, and resolve your problems. Find and use hard working people directly. Avoid the big add's and websites, publicity with word's like "FREE".....there you can already recognice it's trap to come. You need to do your research better, and learn to listen to your instincts, and before you sign a big contract observe first a smal asigned job for a couple of days to see how it evolves. Only if you like it than you continue.
This is very easy to say. But you weren't there. If Katrina put a big hole through your roof and you've no one to help fix it before the rain, then Call Henry is looking pretty good.
It's all well and good to talk about what people should do from a place far away. It's a little different when the hole in your roof is staring you in the face and the next rainstorm's a'coming.
Context is everything.
r, formerly BSL (Sent Apr 7, 2008 1:39:19 AM)
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